29 January 2015:
Ramsay Health Care opened the newly expanded Archerview Clinic at Hillcrest Rockhampton Private Hospital in January 2015 – providing treatment for Central Queensland residents suffering with mental illness. The new $4.2 million development includes 24 private accommodation rooms; expanded group rooms and dining facilities. It was officially opened by Member for Capricornia, Michelle Landry MP and Ramsay Health Care Managing Director Chris Rex.
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Our Net Promoter Score:
Net Promoter Score surveys help us to understand how well we are meeting patient expectations, and to identify any areas needing improvement.
An initiative that allows patients, their relatives, or carers, to call for rapid assistance when they believe something is ‘not right’ with the clinical condition of the patient.
An evidence-based framework which escalates awareness of patient safety and encourages staff to challenge potentially risky behaviour.
Ramsay Health Care's slogan "People Caring for People" was developed over 25 years ago and has become synonymous with the way we operate our business. We recognise that we operate in an industry where "care" is not just a value statement, but a critical part of the way we must go about our daily operations in order to meet the expectations of our customers - our patients and our staff.
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